Frequently Asked Questions
If you have already traded with MT Components in the past, you can activate your existing account on our website to be able to trade with us on-line.
Go to Activate Existing Account page and follow the steps below.
Enter your email address, your new password and enter your new password again in the respective form fields. (your new password must be at least 7 characters). Remember these!
Enter your existing Account Reference ID. (e.g EXMP0001) If you don’t have this information contact Accounts Department (+44 (0) 121 331 8981 or email email@example.com) to obtain it.
Enter your Postcode on Account (this is your existing postcode on your MT account)
Click “I’m not a robot” and click “Send Activation Request” button.
A representative will contact you in 2 working days to confirm that you have made this request. Upon confirmation, your account will be activated on the website.
Once your account is activated you can log in with the email and password you have chosen previously to be able to see prices and make on-line purchases.
If you never traded with MT Components in the past, in order to make on-line purchases through our website you need to successfully create a new trading account.
In order to create a trading account on our website;
Go to Create Trading Account page and follow the steps below.
All information marked with a red asterisk(*) in this form is strictly required in order to successfully apply for a Trader account.
Enter your email address, your new password and enter your new password again in the “Account Holder Login Details” section. (your new password must be at least 7 characters). Remember these!
Enter your name, surname and your position in the company in the Account Holder Information section.
Go through Company Information section filling in all the relevant fields regarding your company.
In “Supporting Documentation” section click “Browse” and add your VAT Certificate by choosing the corresponding file on your system. Repeat the same process for a Current Utility Bill or Bank Statement and your Company Letter Head Paper. (allowed filetypes: jpg, jpeg, png, doc, pdf, docx)
Fill in the relevant information in the “Company Contacts” and “Trade References” section.
Go through the form from the beginning and make sure all required information is provided without exceptions.
Read through our Terms and Conditions and click the checkbox if you accept.
Click “I’m not a robot” and click “Send Account Application” button.
If there is a problem with your application a representative will contact you.
When everything is checked and confirmed by our accounts team your account will be activated on the website and you will recieve an email confirming this.
Once your account is confirmed you can log in with the email and password you have chosen previously to be able to see prices and make on-line purchases.
Click on Login / Register on the top right hand side of our web site, you will then need to enter the username and password you created when setting up your account.
If you have lost your password click the reset password link underneath the login box and then enter you email address and the you will get emailed a link to reset your password.
Please note: MT staff have no access to your password so therefore can not tell you it over the phone, please remember your password.
Click on the Shop link underneath the Logo on the top left of our web site, you can then browse all of the categories.
The search box at the top of the site will also allow you to search for products by keyword or by entering the full SKU and pressing enter.
If you can’t find a product you’re looking for please contact us here.
Each time you find a product you want to buy select the quantity you would like and then click add to cart, you will the see the items added to your cart in the top right corner.
Once you have all the items you require in your cart, hover over the cart on the top right of the site and select either view cart or checkout.
Then select your preffered shipping requirments and payment method and follow the on screen instructions.
Please be aware there is a minimum order of £150+VAT.
You will receive a confirmation via email that your order has been placed. What happens then will depend on whether you paid using our Sage Pay gateway, BACS or if you requested a call back.
If you paid by Sage Pay using debit or credit card you will also receive an email from Sage Pay showing you that the transaction was successful. Your order will then be processed by us and you will received another email when the process is complete.
Please note a 2% surcharge is applied to your order when paying by credit cards, there is no charge for debit cards.
If you requested a call back your order will remain on hold and stock will be allocated to you, you can expect to receive a call back from one of our sales team shortly after.
Yes we do, please speak to our sales team and they will provide you with the FTP details for the file.